10. Change Management

One thing that bothers me is people being short-sighted.  Specifically, people who are so comfortable with the "now" that they refuse to make small alterations that would significantly benefit their future.  For example, I overheard a story about a certain business who stayed several years behind in technology because the employees were so unwilling to change.  They rebelled against word processors, voice mail, email, and every other business technology that today they can not do without.  What surprises me the most is that they do not even acknowledge being hard-headed in this regard.  Change management did not exist for this organization and it comes back to bite them far too often.  As such, change management should be a chapter in every executives book on leadership.  As we learned, failure to adopt is often fatal.  You must change in order to survive.